Elevate Your Cloud Contact Center
50% – 70% Savings with Xima CCaaS!*
- Pricing is based on the number of concurrent seats; only pay for what you need
- Superior Professional Services and Customer Success teams
- No toll charges or additional fees
Standard
$40
Per User / Per Month USD
Billed at $480/Year
Ideal for organizations with smaller contact center teams to run at maximum efficiency.
- Voice Agent
- Blended Agent (Inbound, Outbound, and Internal)
- Skills Based Routing
- Callback Assist (Queue Callback)
- Realtime Analytics
- Supervisor Views with Active Agent State Control
- Wallboards
- Historical Analytics
- Cradle to Grave
- 30+ Standard Reports
- Custom Reports
- Contact Center Agent Client (CCAC)
- Single-pane-of-glass for the Contact Center Agent to manage skills, state, channels, active media, etc.
- Call Recordings
- Available for retrieval inside Cradle to Grave
Most Popular
Professional
$60
Per User / Per Month USD
Billed at $720/Year
Everything in the Standard package plus options to keep your business running, optimize your workforce, and keep on budget.
Everything in Standard +
- Web Chat
- Intelligent routing of web chats to skilled agents
- Email Integration*
- Intelligent routing of emails to skilled agents
- SMS / Social Media Integrations*
- Intelligent routing of SMS and Social Media Channels to Skilled Agents
*Available in 2023
Advanced**
All the capabilities of the Professional or Standard package plus advanced features.
Check out the add-ons
Everything in Professional +
- Screen Capture
- Capture live PC Screen of agents
- Speech Analytics
- Real-time speech analytics of agents and customer interaction
- Workforce Management / Workforce Optimization
- Forecasting, Scheduling, and Real-time Adherence
Ask about our Xima Care* options for on-going white glove support!
** Contact Xima for information and pricing
*Compared to products with similar features