Xima

Industry Leading Call Tracking, Reporting, and Analytics

Chronicall is an on-premise software suite that helps companies track call history, call recording, and call analytics, thus improving customer service and helping businesses improve their internal and external communications.

downward arrow

Curious how Chronicall can work for your business?

Reach Out For An Explanatory Call

Improve Your Customer’s Experience

Simplify call management and increase efficiency with Chronicall software solutions. It integrates directly with your phone system, allowing you to record calls and have access to real-time wallboards.

With Chronicall, it’s an easy implementation (Windows or Linux), and little-to-no maintenance is required. Chronicall’s call reporting licensing is easy to customize for your business needs and goals.

Chronicall is compatible with the following PBX systems:

Cisco Logo
Mitel Logo
Avaya IP office Logo
Avaya Aura Logo

Reporting with Chronicall

Cradle-to-Grave reporting allows businesses to analyze every step of the call process and customer journey, providing the data necessary to improve both the employee performance and the customer experience. Chronicall allows for both standard and custom reports that can be run automatically, with options for saving and sharing the reports.

Realtime Displays

Managers can keep track of employees with real-time displays, such as group and queue timelines, wallboards, and real-time alerts. Be up to speed with queued calls, live call stats, and live real-time alerts or triggers that pop up on agent dashboards.

Any Industry Can Benefit

Who is Chronicall for?

Do you make or receive phone calls at your business? If you answered yes, then Chronicall is for you. A myriad of industries are benefiting from Chronicall, from healthcare to finance to retail. Any business with a customer service or support group can leverage Chronicall to address pain points such as abandoned calls, call wait times, and customer dissatisfaction.