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Enhance your phone system by layering Xima on top!
Make it easy for customers and partners to communicate with your business through the use of features like skills-based routing, web chat, and queue callback.
Easily add or decrease lines/agents, based on the customer support and communications needs of your business.
Use customized visual displays that let you make time-critical communications decisions through the use of realtime monitoring and cradle-to-grave reporting
Reduce Costs and Add Value
Switching to Xima can save you money on your company phone services, whether you’re coming from a legacy phone system or another web-based service.
Our support ticket system lets you get support or ask questions from agents around-the-clock.
Integrate with Your System
Xima’s phone system works collaboratively with every popular phone system, and can integrate with other popular business apps, such as Slack, Hubspot, and more.
Per User / Per Month USD
Billed at $480/Year
Ideal for organizations with smaller contact center teams to run at maximum efficiency.
- Blended Agent (Inbound, Outbound, and Internal)
- Skills Based Routing
- Callback Assist (Queue Callback)
- Supervisor Views with Active Agent State Control
- Cradle to Grave
- 30+ Standard Reports
- Custom Reports
- Single-pane-of-glass for the Contact Center Agent to manage skills, state, channels, active media, etc.
- Available for retrieval inside Cradle to Grave
Per User / Per Month USD
Billed at $720/Year
Everything in the Standard package plus options to keep your business running, optimize your workforce, and keep on budget.
Everything in Standard +
- Intelligent routing of web chats to skilled agents
- Intelligent routing of emails to skilled agents
- Intelligent routing of SMS and Social Media Channels to Skilled Agents
*Available in 2023
All the capabilities of the Professional or Standard package plus advanced features.
Check out the add-ons
Everything in Professional +
- Capture live PC Screen of agents
- Real-time speech analytics of agents and customer interaction
- Forecasting, Scheduling, and Real-time Adherence
Ask about our Xima Care* options for on-going white glove support!
** Contact Xima for information and pricing
Trusted by Companies Around the World
Xima's cloud-based services work collaboratively with phone systems such as:
Call center functionality that won't break the bank.
“We’ve been very satisfied with how easy Chronicall is to use. The system manages our 15 member call center with real-time call activity, historic reporting, and call recording. We also use another Chronicall system to do recording and reporting for the rest of the 100+ person staff.
If you are looking for call center functionality that won’t break the bank and just gets the job done, I’d definitely recommend Xima Chronicall.”
– William Carlson