Take your Call Center Solution to the Next Level
Save up to 70% of your CCaaS costs when going with Xima.
Get set up with Xima in as little as 3 weeks.
Don't Take Our Word for It.
Download Some of our Customer Success Stories.
What Our Clients Say
"I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes."
"The biggest selling point was that Xima didn’t require any heavy lifting to work with ACO. Xima could provide 4-digit dialing, easy integration to CRM, and it didn’t need to be intrusive on the network to provide desktop agent tools. A large part of the problem with Avaya CCaaS was that they needed certain network settings to be in place in order to work. This customer is based out of Switzerland and they have full control over the network. Xima was like an overlay, which made it cleaner and easier for them. Otherwise, the reporting is very extensive. Far beyond what the customer will ever come across and it was a very competitive in price."
"The primary reason [AFA chose Xima] was the Queue time limitation on the ACO Platform. The added features were Queue Callback and Skills Based Routing."
Check Out Some of Our Customer Success Stories!
Enter your email and receive 5 case studies from Xima clients for immediate download.
World Class Features:
Routing calls automatically and intelligently to the best customer service representative, every time
Rather than making customers wait on hold, the system will automatically call them back which increases customer satisfaction levels and helps manage and control peak call times
Customizing visual displays that enable managers and supervisors to make time-critical decisions and keeps employees accountable and responsible
Cradle to Grave Reporting
View communications from start to finish which provides actual validation of data and analytics reporting
Enabling your customers to chat with you rather than call you by managing that communication method centrally in the contact center
All the historic data and Realtime reporting how you need it, when you need it